TWT Chat智能客服

TWT Chat is an omnichannel customer service solution that integrates customer support, live chat, audio/video calls, and remote assistance. It is simple and easy to use, allowing even small teams to serve customers with ease.

Core selling points

1. No session limits Handle any number of customer inquiries stably, with no caps on sessions, time slots, or extra fees.
2. Global capabilities Supports two-way automatic translation for barrier-free multilingual communication, empowering cross-border services.
3. Knowledge base & AI Agent Supports AI learning from documents and web pages, with automatic matching to accurately answer user questions.
4. Remote assistance Supports remote screen sharing, voice/video calls, and real-time annotation to quickly resolve user issues.
5. Free switching between tickets and chat Both ticket inquiries and live chats can be handled easily in the same workspace.